Ordering terms 1. The range of terms and validity 1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://app.booklux.com/book/rakvere_spordikeskus (hereinafter Rakvere Linnavalitsus online booking) owner Rakvere Linnavalitsus Management (Rakvere Linnavalitsus) for the legal relations while purchasing products and services via Rakvere Linnavalitsus online booking. 1.2. Purchasing services and products via Rakvere Linnavalitsus online booking there are legal acts of the Estonia regulating the legal rights in addition to current terms and conditions. 1.3 The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person who’s bank account or credit card is used will be responsible for the transaction. 1.4 We reserve the right to change the terms of Ordering terms, as appropriate, by informing it on Rakvere Linnavalitsus website. 2. Price 2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative. 2.2 Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the service provider has the right not to return the prepaid amount. 3. Products that require prepayment 3.1 The product that require prepayment, selected by the customer from Rakvere Linnavalitsus online booking, must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store. 3.2 The amount shown in e-store can be paid through the internet banks as well as Visa and MasterCard debit and credit payments. -Estonia: Swedbank, SEB, Luminor, LHV, Coop, Pocopay ja Liisi ID -Latvia: Swedbank, SEB, Citadele ja Luminor -Lithuania: Swedbank, SEB ja Luminor -Finland: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki Straight after completing the payment by bank transaction or card transaction, the customer must push the button “Return to merchant” in order to confirm the transaction. 4. Booking and confirmation When making a booking, you are required to state your name, date of birth, phone number. 5. Cancelling the order and refund 5.1 Different restrictions and rules may apply for different rates, see detailed rate information. 5.2. If you cancel a price of a prepayment condition, then the service provider has the right not to return the prepaid amount. 5.3 In case of non-arrival or later cancellation, the service provider reserves right to charge 100% of the payed amount as a No-Show fee. 6. Confidentiality 6.1 All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. Rakvere Linnavalitsus does not give out personal information to third parties without the consent from the customer. 7. Obligations of the service provider to its guests and Terms & Conditions 7.1 Customer is able to cancel reservation 24 hours before reservation time. 7.2 8. Miscellaneous 8.1 All complaints regarding the purchase from the e-store between the customer and Rakvere Linnavalitsus will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used. Contacts Company name: Rakvere Linnavalitsus Address: Lai 20 Phone: 53627667 E-mail: info@rakverespordikeskus.ee Web: https://app.booklux.com/book/rakvere_spordikeskus