TERMS OF PURCHASE AND PAYMENT 1. The Range of Terms and Validity 1.1. These terms are valid between the person (hereinafter referred to as 'Customer') and the webpage https://app.booklux.com/book/new-look-clinic (hereinafter referred to as 'New Look Clinic online booking') owner New Look Clinic Management (New Look Clinic) for legal relations while purchasing products and services via New Look Clinic online booking. 1.2. Purchasing services and products via New Look Clinic online booking are subject to legal acts of Estonia, regulating the legal rights in addition to these terms and conditions. 1.3. Transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by a person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction. 1.4. We reserve the right to change the terms of Ordering Terms, as appropriate, by informing it on New Look Clinic website. These changes are effective immediately upon posting. By using this website and placing orders through the e-store, the Customer acknowledges agreement with these terms. 2. Price 2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative. 2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the service provider has the right not to return the prepaid amount. 2.3. The seller reserves the right to change prices displayed in the e-store at any time. All changes will be published on the website https://app.booklux.com/book/new-look-clinic and are effective from the moment of posting. If a booking is made before the price change is published, the price valid at the time of booking will apply. 3. Products That Require Prepayment 3.1. The product that requires prepayment, selected by the customer from New Look Clinic online booking, must be paid in full. By making the payment, the customer assures that he/she has fully read and accepted the terms and conditions provided by the service provider. 3.2. The amount shown in the e-store can be paid through internet banks as well as Visa and MasterCard debit and credit payments. New Look Clinic is the data controller and transmits necessary personal data to the authorized processor, Maksekeskus AS, for payment execution. After completing the payment by bank transaction or card transaction, the customer must click the button “Return to merchant” to confirm the transaction. 4. Booking and Confirmation 4.1. When making a booking, you are required to state your name, date of birth, phone number. 4.2. If the confirmation email does not contain a link for canceling the booking, the Customer can cancel the booking by logging into https://app.booklux.com/book/new-look-clinic and clicking on the “cancel booking” link. If the confirmation email is not received, the customer should promptly contact the service provider via email or phone to cancel the booking time. 4.3 All refund and cancellation conditions, including the amount to be refunded and the payment terms, are subject to the service provider's internal rules and the agreement between the service provider and the client. The service provider has the right to retain the full payment if the booking is not cancelled in time or if the client fails to show up for the booked service. Any issues related to bookings, including cancellations and refunds, must be addressed directly with the service provider in accordance with the service provider's terms and rules. 4.4. For purchasing tickets, the customer must first select the ticket and then proceed to the payment page. After payment for the ticket is made, the service provider is not obligated to refund the amount. 5. Confidentiality 5.1. All personal information provided while making a purchase in the online booking is confidential and treated in accordance with the law of personal information. New Look Clinic does not disclose personal information to third parties without the consent of the customer. 6. Complaints 6.1. All complaints regarding the purchase from the e-store between the customer and New Look Clinic will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions, the legal acts of the Estonian Republic will be used. Hea klient, broneeringut tehes: - kinnitate, et Teil on õigus vajadusel 1 kord oma aega muuta 48h enne oma broneeritud aega; - kinnitate, et Teile ei tagastata broneeringul tehtud makset. Contacts Company Name: New Look Clinic Address: Narva mnt 7b, Tallinn, Eesti Phone: 50 10 354 Email: info@newlook.ee Web: https://app.booklux.com/book/new-look-clinic