TERMS OF PURCHASE AND PAYMENT 1. The Range of Terms and Validity 1.1. These terms are valid between the person (hereinafter referred to as 'Customer') and the webpage https://app.booklux.com/book/eesti-kirjanike-liit (hereinafter referred to as 'Eesti Kirjanike Liit online booking') owner Eesti Kirjanike Liit Management (Eesti Kirjanike Liit) for legal relations while purchasing products and services via Eesti Kirjanike Liit online booking. 1.2. Purchasing services and products via Eesti Kirjanike Liit online booking are subject to legal acts of Estonia, regulating the legal rights in addition to these terms and conditions. 1.3. Transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by a person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction. 1.4. We reserve the right to change the terms of Ordering Terms, as appropriate, by informing it on Eesti Kirjanike Liit website. These changes are effective immediately upon posting. By using this website and placing orders through the e-store, the Customer acknowledges agreement with these terms. 2. Price 2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative. 2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the service provider has the right not to return the prepaid amount. 2.3. The seller reserves the right to change prices displayed in the e-store at any time. All changes will be published on the website https://app.booklux.com/book/eesti-kirjanike-liit and are effective from the moment of posting. If a booking is made before the price change is published, the price valid at the time of booking will apply. 3. Products That Require Prepayment 3.1. The product that requires prepayment, selected by the customer from Eesti Kirjanike Liit online booking, must be paid in full. By making the payment, the customer assures that he/she has fully read and accepted the terms and conditions provided by the service provider. 3.2. The amount shown in the e-store can be paid through internet banks as well as Visa and MasterCard debit and credit payments. Eesti Kirjanike Liit is the data controller and transmits necessary personal data to the authorized processor, Maksekeskus AS, for payment execution. After completing the payment by bank transaction or card transaction, the customer must click the button “Return to merchant” to confirm the transaction. 4. Booking and Confirmation 4.1. When making a booking, you are required to state your name, date of birth, phone number. 4.2. If the confirmation email does not contain a link for canceling the booking, the Customer can cancel the booking by logging into https://app.booklux.com/book/eesti-kirjanike-liit and clicking on the “cancel booking” link. If the confirmation email is not received, the customer should promptly contact the service provider via email or phone to cancel the booking time. 4.3. The service provider will refund the booking amount to the Customer's account as soon as possible, but no later than one week from the cancellation of the booking. 4.4. In case of non-arrival or later cancellation, the service provider reserves the right to charge 100% of the paid amount as a No-Show fee. 4.5. For purchasing tickets, the customer must first select the ticket and then proceed to the payment page. After payment for the ticket is made, the service provider is not obligated to refund the amount. 5. Confidentiality 5.1. All personal information provided while making a purchase in the online booking is confidential and treated in accordance with the law of personal information. Eesti Kirjanike Liit does not disclose personal information to third parties without the consent of the customer. 6. Obligations of the Service Provider to Its Guests and Terms & Conditions 6.1. The customer is able to cancel the reservation 48 hours before the reservation time. 7. Complaints 7.1. All complaints regarding the purchase from the e-store between the customer and Eesti Kirjanike Liit will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions, the legal acts of the Estonian Republic will be used. 8. Miscellaneous 8.1. Contacts Company Name: Eesti Kirjanike Liit Address: Neeme tee 29, Käsmu, 45601 Lääne-Viru maakond, Eesti Phone: 627 6410 Email: marko@ekl.ee Web: https://app.booklux.com/book/eesti-kirjanike-liit